Technology Create your beauty

We accept [INSERT: e.g. Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay]. All payments are processed through encrypted, PCI-compliant providers. We never see or store your full card number.

Yes. Our checkout runs on Shopify's secure infrastructure with TLS encryption, and payment data goes directly to our payment provider rather than to us.

Check your spam and promotions folders first. If it's not there, the email address may have been mistyped at checkout. Email us at [INSERT SUPPORT EMAIL] with your name and the last four digits of the card used, and we'll locate the order.

If your order hasn't entered processing yet, usually yes. Contact us at [INSERT SUPPORT EMAIL] as quickly as possible with your order number. Once an order is packed or dispatched, we can't change it, but you can return it under our refund policy.

Only before dispatch. Message us immediately. Once the parcel is with the carrier, the address is locked, and a redelivery fee may apply.

We currently ship to [INSERT COUNTRIES OR REGIONS]. If your country isn't listed at checkout, we can't deliver there yet.

Orders are processed within [INSERT, e.g. 1–2] business days. Delivery then takes: [INSERT REGION]: [INSERT] business days [INSERT REGION]: [INSERT] business days. These are estimates, not guarantees. Customs, weather, and carrier delays can add time.

[INSERT: e.g. Standard shipping is $X. Free on orders over $Y. Express is $Z.] The exact cost is calculated at checkout before you pay.

Possibly, depending on your country. Your local customs authority sets import duties and taxes, which are not included in our prices unless the checkout says otherwise, and are the responsibility of the recipient. We can't predict or refund these charges.

You'll get a tracking number by email as soon as your parcel ships. Tracking can take [INSERT, e.g. 24–48] hours to start updating after you receive it, which is normal.

Yes. We source only from authorised suppliers and manufacturers, and every device ships with its original manufacturer packaging and documentation.

No. Everything we sell is a consumer beauty and personal-care device. Nothing on our site is medical advice, and our products are not intended to diagnose, treat, cure, or prevent any condition. If you have a skin or health condition, speak to a qualified professional before using any device.

Requirements vary by product, so always read the manual that comes with your device. As a general rule, check with a healthcare professional first if you are pregnant or breastfeeding, have an active skin condition or open wounds in the treatment area, are taking medication that increases light sensitivity, have an implanted electronic device such as a pacemaker, or have epilepsy or a seizure disorder.

If the manufacturer's instructions recommend one, yes. Test on a small, discreet area and wait the recommended time before treating a larger area.

It depends on the device, your skin or hair type, and how consistently you use it. Typical timeframes are stated on each product page. Individual results vary, and any before-and-after images we show reflect one person's experience rather than a guaranteed outcome.

[INSERT, e.g. 30] days from delivery, provided the item is unused, in its original condition, and in sealed original packaging.

For hygiene and safety reasons, we can't accept returns on products that come into direct contact with skin, eyes, lips, or hair once the sealed packaging has been opened. This doesn't affect your rights if an item arrives faulty or isn't what was described.

Email [INSERT SUPPORT EMAIL] with your order number and reason for return. We'll send return instructions and an address. Please don't ship anything back before contacting us, as unauthorised returns may not be processed.

[INSERT: e.g. We cover return shipping for faulty or incorrect items. For change-of-mind returns, return shipping is the customer's responsibility.]

Once your return arrives and passes inspection, we process the refund within [INSERT, e.g. 3–5] business days. It then takes your bank or card issuer a further [INSERT, e.g. 5–10] business days to show the money in your account.

[INSERT PERIOD] from delivery, covering defects in materials and workmanship under normal use.

Normal wear and tear, consumable and replaceable parts, damage from drops, liquid ingress, unauthorised repair or modification, use with incompatible chargers or accessories, cosmetic marks that don't affect function, and products bought from unauthorised sellers.

Email [INSERT SUPPORT EMAIL] with your order number, a description of the fault, and photos or a short video showing the issue. We'll assess it and repair, replace, or refund.

Within [INSERT, e.g. 24 hours] on business days. Our support hours are [INSERT HOURS AND TIME ZONE].

No, you can check out as a guest. An account just makes it easier to track orders and reorder.

We use it to process your order, deliver it, support you, and — only if you opt in — send you marketing. Full details are in our Privacy Policy at [INSERT PRIVACY POLICY URL].

No, we don't sell your personal information for money.

Click the unsubscribe link at the bottom of any marketing email, or email us and we'll remove you. You'll still get transactional emails about orders you've placed.

Email [INSERT PRIVACY EMAIL] with the subject "Privacy Request" and we'll handle it. Note that we're legally required to keep order and tax records for a set period.