Terms of Service

ViollaTech

How to read these terms

Each section has two parts. The short version explains the section in plain language. The details are the binding legal text. Both are part of these Terms, and where they differ, the details control.

1. Agreement to these terms

The short version: By shopping with us, you agree to these rules.

The details: These Terms of Service ("Terms") form a binding agreement between you and [INSERT LEGAL ENTITY NAME] trading as ViollaTech ("ViollaTech", "we", "us", "our") and govern your access to and use of [INSERT STORE URL] (the "Site") and any purchase you make through it (together, the "Services").

By accessing the Site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, Refund Policy, and Shipping Policy, each of which is incorporated into these Terms by reference. If you do not agree, you must not use the Services.

Additional terms may apply to specific promotions, subscriptions, or features. Where they conflict with these Terms, the additional terms control for that specific offering.

2. Who we are

The short version: Here's how to reach us.

The details:

Legal entity: [INSERT LEGAL ENTITY NAME]
Registered address: [INSERT FULL ADDRESS]
Company registration number: [INSERT IF APPLICABLE]
Email: [INSERT SUPPORT EMAIL]
Store: [INSERT STORE URL]

3. Eligibility

The short version: You must be 18 or older, or have a parent's permission.

The details: You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. If you are a minor in your jurisdiction, you may use the Services only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use.

Some products carry additional age restrictions or require adult supervision. You are responsible for checking the product listing and manufacturer instructions before purchase and use.

You may not use the Services if you are located in, or are a resident of, any country or region subject to comprehensive trade sanctions, or if you appear on any restricted party list.

4. Your account

The short version: Keep your password safe. You're responsible for what happens on your account.

The details: You may need to create an account to use certain features. You agree to provide accurate, current, and complete information, to keep it updated, and to keep your password confidential.

You are responsible for all activity that occurs under your account. Notify us immediately at [INSERT SUPPORT EMAIL] if you suspect unauthorised access. We are not liable for any loss arising from your failure to safeguard your credentials.

We may suspend or terminate an account that we reasonably believe has provided false information, breached these Terms, or been used for fraudulent activity.

5. Products, descriptions, and availability

The short version: We try to describe everything accurately, but colours and photos can vary, and stock can run out.

The details: We make reasonable efforts to display product descriptions, specifications, and images accurately. However, we do not warrant that descriptions, images, pricing, or other content on the Site are error-free, complete, or current. Product images are illustrative; actual colour, finish, and packaging may vary, including because of your device's display settings.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or refuse service to anyone, at any time, for any lawful reason.

Where a product is supplied by a third-party manufacturer, the manufacturer's specifications, instructions, and warranty terms apply in addition to these Terms.

6. Safe use of beauty devices

The short version: Our products are consumer beauty gadgets, not medical devices. Read the manual, do a patch test, and ask a doctor if you have a condition.

The details: This section is important. Please read it in full.

Products sold by ViollaTech are consumer beauty and personal-care devices. They are not medical devices, and nothing on the Site is medical advice, diagnosis, or treatment. Content on the Site, including descriptions, blog posts, quizzes, and product recommendations, is for general informational purposes only.

You agree that:

You will read and follow the manufacturer's instruction manual and all safety warnings before first use
You will perform a patch test where the instructions recommend one
You will not use a device in a manner inconsistent with its intended purpose
You will consult a qualified healthcare professional before use if you are pregnant or breastfeeding, have a skin condition, are taking photosensitising medication, have an implanted electronic device such as a pacemaker, have epilepsy, or have any other medical condition that may be affected by the device
You will stop use immediately and seek medical advice if you experience irritation, pain, burns, or any adverse reaction

Individual results vary. Any before-and-after images, testimonials, or results described on the Site reflect individual experiences and are not a guarantee of the results you will achieve.

To the fullest extent permitted by law, ViollaTech is not liable for injury, damage, or loss arising from misuse of a product, use contrary to the manufacturer's instructions, or use despite a contraindication described above or in the product manual.

7. Pricing and payment

The short version: Prices can change, mistakes happen, and taxes or duties may be added.

The details: All prices are shown in [INSERT CURRENCY] and are subject to change without notice until your order is accepted.

Prices [INCLUDE / EXCLUDE] applicable sales tax or VAT, which is calculated and displayed at checkout where required. Import duties, customs charges, and local taxes are not included and are your responsibility as the importer of record, unless the checkout expressly states otherwise.

You agree to pay all amounts due, and you represent that you are authorised to use the payment method you provide. Our third-party payment providers process payments; we do not store full card details.

Pricing errors: Despite our efforts, a product may occasionally be listed at an incorrect price or with incorrect information. If a product's correct price is higher than the price shown, we may, at our discretion, contact you for instructions before shipping or cancel the order and notify you. We reserve the right to refuse or cancel any order placed at an incorrect price, even after the order has been confirmed and your payment method charged. In that case, we will issue a full refund.

Discount codes: Promotional codes are subject to the terms stated in the promotion, cannot be combined unless expressly permitted, have no cash value, and may be withdrawn or cancelled at any time, including where we reasonably believe they are being used abusively or in breach of these Terms.

8. Orders and acceptance

The short version: Your order is an offer. The contract starts when we confirm shipment.

The details: Placing an order constitutes an offer to purchase. Our order confirmation email is an acknowledgement of receipt, not an acceptance. The contract between us is formed only when we dispatch the product and send you a shipping confirmation.

We reserve the right to refuse or cancel any order, in whole or in part, including where:

The product is out of stock or no longer available
There is an error in the price or product description
Your payment is declined or flagged by our fraud screening
We reasonably suspect fraudulent, abusive, or resale activity
We are unable to ship to your address

If we cancel an order after payment, we will refund the amount charged to your original payment method.

Order changes: Once an order enters processing, we may be unable to change or cancel it. Contact [INSERT SUPPORT EMAIL] as soon as possible, and we will try to help.

9. Shipping, delivery, and risk

The short version: Delivery estimates are estimates. Once it's delivered, it's yours.

The details: Shipping methods, costs, and estimated delivery times are set out in our Shipping Policy at [INSERT SHIPPING POLICY URL].

All delivery timeframes are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, weather, or other events outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an address you entered incorrectly, and re-shipping costs may apply.

Title and risk of loss pass to you upon delivery to the address you provided, or upon the carrier marking the item delivered, whichever is earlier, except where applicable consumer law provides otherwise.

10. Returns, refunds, and cancellation rights

The short version: See our refund policy. Some hygiene items can't come back once opened.

The details: Returns and refunds are governed by our Refund Policy at [INSERT REFUND POLICY URL], which forms part of these Terms.

For hygiene and safety reasons, certain products may be non-returnable once the sealed packaging has been opened, including products that come into direct contact with skin, eyes, lips, or hair. This does not affect your rights in respect of faulty or misdescribed goods.

If you are a consumer in the EU or UK, you may have a statutory right to cancel a distance contract within 14 days of receipt without giving a reason, subject to the exceptions in applicable law, including for sealed hygiene goods that have been unsealed. Nothing in these Terms limits your statutory rights.

11. Warranty

The short version: Devices come with a limited warranty. Wear and tear and misuse aren't covered.

The details: Products are covered by a limited warranty of [INSERT PERIOD] from the date of delivery against defects in materials and workmanship under normal use, unless the manufacturer states a different period, in which case the manufacturer's period applies.

The warranty does not cover: normal wear and tear; consumable or replaceable parts; damage from misuse, accident, liquid ingress, unauthorised repair or modification, or use with incompatible accessories or power supplies; cosmetic damage that does not affect function; or products purchased from an unauthorised reseller.

To make a claim, contact [INSERT SUPPORT EMAIL] with your order number and a description and photographs of the issue. Our sole obligation under this warranty is, at our option, to repair the product, replace it, or refund the purchase price.

This warranty is in addition to, and does not affect, any statutory rights you have as a consumer under applicable law.

12. Intellectual property

The short version: The site, our logo, and our content belong to us. Don't copy them.

The details: The Site and all content on it, including text, graphics, logos, product photography, video, page layout, and software, are owned by or licensed to ViollaTech and are protected by copyright, trademark, and other intellectual property laws.

"ViollaTech" and our logo are our trademarks. You may not use them without our prior written permission. Third-party trademarks appearing on the Site are the property of their respective owners, and their appearance does not imply endorsement.

You may view, download, and print content from the Site for your own personal, non-commercial use. You may not otherwise reproduce, distribute, modify, publicly display, scrape, or create derivative works from any part of the Site without our prior written consent.

13. Reviews and user content

The short version: If you post a review or tag us, we may reuse it in our marketing.

The details: You may be able to submit reviews, photographs, comments, or other content ("User Content"). You retain ownership of your User Content.

By submitting User Content, or by tagging us or using our branded hashtag on social media, you grant ViollaTech a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, adapt, publish, translate, and display that content in any media, including in our advertising, on our Site, and on our social channels, without compensation or further notice to you.

You represent and warrant that your User Content is your own, does not infringe any third party's rights, is not unlawful, defamatory, obscene, or misleading, and that any person appearing in it has consented.

We are not obliged to publish or retain User Content, and we may remove or edit it at our discretion. We do not endorse any opinion expressed in User Content.

14. Acceptable use

The short version: Don't attack, defraud, scrape, or abuse the store.

The details: You agree not to:

Use the Services for any unlawful purpose or in breach of any applicable law
Submit false, misleading, or fraudulent information, or use another person's payment method without authorisation
Transmit malware, or attempt to probe, scan, or breach the security of the Site
Use bots, scrapers, or automated means to access, copy, or monitor the Site or to purchase limited-stock items
Interfere with or disrupt the Site or the servers and networks that host it
Purchase products for commercial resale without our prior written authorisation
Harass, abuse, or threaten our staff or other customers
Infringe any intellectual property or privacy right

We may terminate your access to the Services for any breach of this section.

15. Third-party links and services

The short version: We link out to other sites. What happens there isn't on us.

The details: The Site may contain links to, or integrations with, third-party websites, applications, and services that we do not control. We provide these for convenience only and are not responsible for their content, products, accuracy, policies, or practices. Any dealings you have with a third party are solely between you and that third party.

16. Disclaimer of warranties

The short version: The site is provided as-is.

The details: To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components.

Nothing in this section excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including the statutory rights of consumers.

17. Limitation of liability

The short version: If something goes wrong, our liability is capped. Some things can never be capped by law.

The details: To the fullest extent permitted by law, ViollaTech, its directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of the Services or any product purchased, whether based in contract, tort, strict liability, or otherwise, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or any product shall not exceed the greater of the amount you paid for the product giving rise to the claim, or [INSERT AMOUNT, e.g. USD 100].

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under applicable product liability law, or for any other liability that cannot lawfully be excluded. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you.

18. Indemnification

The short version: If your misuse of the store causes us a legal problem, you cover it.

The details: You agree to indemnify, defend, and hold harmless ViollaTech and its affiliates, officers, directors, employees, and agents from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law or third-party right, or your misuse of any product.

19. Termination

The short version: Either of us can walk away. Some clauses survive.

The details: These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time, with or without notice, for any breach of these Terms.

Provisions that by their nature should survive termination will survive, including Sections 6, 12, 13, 16, 17, 18, and 20.

20. Governing law and disputes

The short version: These are the laws and courts that apply if we can't sort things out directly.

The details: These Terms are governed by the laws of [INSERT JURISDICTION, e.g. the State of Delaware, USA], without regard to its conflict of law provisions.

Informal resolution first: Before commencing any formal proceeding, you agree to contact us at [INSERT SUPPORT EMAIL] and attempt in good faith to resolve the dispute for a period of at least 30 days.

Forum: Any dispute not resolved informally shall be brought exclusively in the courts of [INSERT VENUE], and you consent to their jurisdiction.

[OPTIONAL — INSERT ARBITRATION AND CLASS-ACTION WAIVER CLAUSE HERE IF YOUR LAWYER ADVISES IT. THESE CLAUSES ARE HEAVILY REGULATED AND UNENFORCEABLE IN SOME COUNTRIES, SO DO NOT ADD ONE WITHOUT ADVICE.]

If you are a consumer resident in the EU or UK, nothing in this section deprives you of the protection of the mandatory laws of your country of residence, or of your right to bring proceedings in your local courts.

21. General

The short version: Housekeeping clauses.

The details:

Entire agreement: These Terms, together with the policies referenced in them, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements.
Severability: If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force.
No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure: We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, epidemics, strikes, carrier failures, or government action.
Headings: Section headings and the short-version summaries are for convenience and do not affect interpretation.
Language: These Terms are drafted in English. Any translation is provided for convenience, and the English version controls.

22. Changes to these terms

The short version: We can update these terms. Check the date at the top.

The details: We may revise these Terms at any time by posting an updated version on this page and changing the "Last updated" date. Changes take effect when posted. Where changes are material, we will provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance. The version of these Terms in force at the time you place an order governs that order.